So I fill their pizza order, right? And then the old grandpa — like, I mean, he was a nice old man. I — well, not to me, but, I think he was a nice old man, like not super old or anything. He had paid for the pizzas. And he looks at me and he’s like, “Where’s the rest of the food? You bringin’ it up?” And I’m like, “What rest of the food?” Because I just made, what, like, my party sheet said to fill, which was two cheese pizzas, so that’s what I made. And he’s like, “We had five cheese pizza, three pepperoni, a cheese bread, and three orders of chicken tenders.” And I was like, “Oh, my party sheet doesn’t say that, but I can look it up on the comput- –” and then he just starts screaming at me? He just starts screaming at me. And I go get the manager because that’s what you do in those kinds of situations. And I told him, “Of course, I’ll put your food right in.” And the manager goes and looks and he sees in the computer system where the general manager of three locations had deleted that order because she had gotten fired a couple days prior, and she was out for revenge!
So then I’m trying to make these pizzas, but it takes time to make the pizzas and I have to wait the party. There was someone else helping me make the food. And, like, this guy is mad. He’s saying, “Well, it’s gonna be too late by the time it gets here.” And I’m like, “I’m trying. I’m trying my best.” But the customer’s always right. So he’s like, screaming at me, and I’m trying to get them drink refills and be a really cool party hostess. But at the end of the day, like, half the people got to eat and then half of them didn’t. And then I started bringing up food, and then he kept saying he didn’t want it, and we ended up comping all the food.
But at the end of it, when my manager came up to tell him about, like, the fee waive that they were getting, he came over to me and he apologized. And he was like, “I’m so sorry. I shouldn’t have been yelling at you because it’s not your fault.” And I was like, “It is about time,” but I didn’t say that. I was just smiling, and I said, “Oh, thank you. I know how stressful birthday parties can be, but here at [workplace], it’s our goal to make birthdays as stress-free as possible, and we apologize for the inconvenience this has caused.” And then he’s like, “I’m gonna tip you 40 bucks.” So I was like, “Oh yeah, yeah.” So I got tipped 40 bucks.